Shipping & Returns
Order will ship within 1-2 days of payment completed, though most will ship within 24 hours during weekdays
We do not ship on weekends or various national holidays.
Standard Shipping - $4.95 Flat Rate
Free Shipping on orders over $50
High-value orders will require signature confirmation!
Pre-Order items will ship once the merchandise arrive in our warehouse
Most orders will be shipped via USPS; however some orders (usually heavy weight) may be shipped via FedEx or UPS at our sole discretion.
USPS First Class Mail - 2-5 business days
USPS Priority Mail - 1-3 business days
IMPORTANT: For domestic orders, USPS shipments of high value will require a signature for delivery in order to protect our customers from fraud and theft.
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
- Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
- These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
Please contact us after choosing the in-store pickup shipping option to schedule a time slot for pickup at our retail store in 1170 N. Azusa Ave, Covina, CA 91722. Funko POPs pre-orders will be available for pickup after customer receive a confirmation from us that their pre-orders has arrived at our store. Balloon orders placed online does NOT include helium (helium can be purchase at our store for an additional fee). Balloons will not be inflated until helium are purchased and paid.
We welcome returns for an exchange/refund within 30 days of delivery. Shipping fees are non-refundable, however, for exchanges, we will ship out items to you free of charge in the US. We hope this helped, please message us at any time!
Returns and refunds will take 3-5 business days to process.
If you need to return an item, please connect with Live Help or Leave Us a Message with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.